In this episode of The Pest Control Marketing Podcast, Hal & Mike explain why it is important for you to tell your customers exactly what you want them to do!
Download Hal’s latest best selling book FREE at http://www.HowToGrowAPestControlBusiness.com
More ways to connect with Hal & Mike:
Pest Control Marketing Tip # 211
“Turn off the TV and go to sleep right now.”
“Because I said so.”
I can still hear my dad saying those words to me when I was a kid. Back then, there were times when his authority was simply enough. He didn’t need to go into a long drawn-out explanation. His word was final. I turned off the TV and went to sleep.
Do you remember those days? I’m sure you do.
Now, my dad could have said, “Son, it’s time for you to turn off the TV and go to sleep. If you don’t do that, you won’t get enough rest and you will not do well on your test tomorrow. If that happens, it will affect your overall grade point average and that will go into your permanent record. It may very well prevent you from receiving an academic scholarship later on and you may not be able to attend the college or university of your choice, thus limiting your earning potential and possibly leading to a career which will neither fulfill you nor meet your financial needs. Don’t you think it would be wise for you to turn off the TV now and try and get some sleep?”
As a first or second grader, I wouldn’t have been able to comprehend all that information. As a matter of fact, I most likely would’ve fallen asleep long before he actually finished his detailed explanation!
But, as an adult, I do question things.
Nowadays, I need information.
I need to know WHY.
And “Because I said so” just doesn’t cut it anymore (Although, if my dad was still around, it might).
Our customers are the same way. They want to know WHY.
Most of the time, all they really need in order to say YES… is to know WHY.
Example: A customer says, “I received a notice that Bob is no longer going to be my bug guy and you are sending some new technician named Steve to my house. Why?”
Answer (Why): “Because… Bob has been promoted! He is now sales and is no longer servicing residential pest control accounts. He is excited about his promotion. We wish Bob the best and we know you do too. Steve has taken over Bob’s responsibilities. But, rest assured, Steve will deliver the same high quality care and friendly customer service that you were accustomed to with Bob. I guarantee it. Just give Steve a chance and let him prove it to you. Would you be willing to do that?”
Bottom line: Anytime you change the rules, raise your prices or ask you customers to do something different and/or unexpected, you must give them a complete, detailed explanation that they can clearly understand. (And it helps to leave them feeling as if they have a choice and not feeling boxed into a corner.)
Because…you want them to say YES.
And “Because I said so” just won’t cut it (unless they are all first or second graders).
NOTE: This is different than a call to action.
I hope you find this article helpful.
To YOUR Success Always,
PS. Would YOU like to know how to DOUBLE, TRIPLE…even QUADRUPLE your business faster than you ever imagined. I want to show you. I will be happy to offer you a FREE One Hour “Double Your Business” Coaching Session. It won’t cost you one penny and I guarantee you’ll come away from that session with a clear picture of what you can do to put YOUR business on much faster grow track and create the future you want and deserve.
Simply give me a call at 770-993-0004 or email Hal@HalColeman.com and we’ll set it up!
PPS. I’d also like to give you a FREE copy of my newest book, “Bottom Line: How To Grow A Pest Control Business!” Just click on this link http://www.HowToGrowAPestControlBusiness.com and follow the instructions to get your copy! This book will change the way you think about selling and marketing for the rest of your life…and it’s yours FREE while my launch promotion lasts! After that, it will cost you $29.95.
PPS. Also, be sure to check out the following resources to help you grow your business: